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Preparing for first start
Setting up storage and offline tools. This can take a bit longer after installing the app or clearing app data.
One Platform. Complete Control.
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Finding the right tools for your business
Total Solutions. Total Control.
Loading products
Finding the right tools for your business
Total Solutions. Total Control.
Engage customers on WhatsApp at scale — with chatbots, broadcasts, and automation.
Official WhatsApp Business API with chatbots, broadcast campaigns, template messages, agent inbox, and automation flows — all integrated with your CRM.
Total WhatsApp is the official WhatsApp Business API platform that lets you engage customers on the world's most popular messaging app. Build chatbots, send broadcast campaigns, automate replies, and manage conversations from a shared agent inbox — all linked to your CRM contact records.
Connect your WhatsApp Business number, design automation flows, and start engaging customers on the world's most popular messaging app.
Connect your existing WhatsApp Business number or provision a new one through the official WhatsApp Business API. We handle verification and setup.
Build visual automation flows with drag-and-drop. Define chatbot responses, menu trees, conditional logic, and handoff rules to human agents.
AI-powered chatbots handle common queries 24/7 — stock checks, order status, FAQs, and booking. Complex queries escalate to agents automatically.
Send template message campaigns to opted-in contacts. Personalise with merge fields, track delivery and read rates, and segment by audience.
Monitor delivery rates, read rates, response times, and agent performance. A/B test templates and optimise flows based on real engagement data.
Built for businesses that want to engage customers on WhatsApp with chatbots, broadcasts, automation, and CRM integration — all from one platform.
Use the official WhatsApp Business API — not an unofficial bridge. Compliant messaging, reliable deliverability, template message support, and green verification badge.
Build chatbots that handle FAQs, stock checks, order status, booking, and lead capture 24/7. Natural language understanding routes complex queries to human agents.
Send template message campaigns to opted-in contacts. Personalise with merge fields, segment by audience, schedule sends, and track delivery and read rates in real time.
Create, submit, and manage WhatsApp template messages through the official approval process. Pre-approved templates for campaigns, notifications, and OTPs.
Multiple agents handle WhatsApp conversations from a shared inbox with assignment, tagging, internal notes, and conversation history. No more personal WhatsApp for business.
Visual drag-and-drop flow builder for chatbot logic, auto-replies, menu trees, conditional branching, and agent handoff. No code required — design complex flows in minutes.
WhatsApp conversations automatically link to CRM contact records. Every message, broadcast, and chatbot interaction is logged on the customer timeline in Total Connect.
Track delivery rates, read rates, response times, opt-in/opt-out rates, and campaign ROI. A/B test templates, segment audiences, and optimise based on real data.
Send automated WhatsApp notifications for order updates, appointment reminders, payment confirmations, and ticket updates — triggered by events in any Total Access module.
Total WhatsApp uses the official Business API and integrates natively with your CRM, support, and operations — so WhatsApp conversations become part of your customer record.
| Feature | Feature | Total WhatsApp TotalAccess | Twilio | Manual WhatsApp |
|---|---|---|---|---|
| Official WhatsApp Business API | ||||
| CRM integration included | Build it | |||
| Visual flow builder | Build it | |||
| Shared agent inbox | Build it | |||
| Broadcast campaigns | Build it | Limited | ||
| Pricing in Rands | ||||
| Local SA support | ||||
| Multi-agent support | ||||
| POPIA-compliant data residency | ||||
| No per-message platform fees |
“WhatsApp broadcasts have a 90% read rate compared to 22% for our email campaigns. We send monthly promos to 1,200 opted-in customers and the ROI is immediate.”
“The chatbot handles 70% of our customer queries automatically — stock checks, order status, and FAQs. Our agents only step in for complex issues. Response time went from hours to seconds.”
“Having WhatsApp conversations linked to CRM contact records means every agent has full context. We know what the chatbot already discussed before we pick up a conversation.”
30-day free trial. Official WhatsApp Business API. Chatbots, broadcasts, and CRM integration included.
Engage customers on WhatsApp at scale — with chatbots, broadcasts, and automation.
Official WhatsApp Business API with chatbots, broadcast campaigns, template messages, agent inbox, and automation flows — all integrated with your CRM.
Total WhatsApp is the official WhatsApp Business API platform that lets you engage customers on the world's most popular messaging app. Build chatbots, send broadcast campaigns, automate replies, and manage conversations from a shared agent inbox — all linked to your CRM contact records.
Connect your WhatsApp Business number, design automation flows, and start engaging customers on the world's most popular messaging app.
Connect your existing WhatsApp Business number or provision a new one through the official WhatsApp Business API. We handle verification and setup.
Build visual automation flows with drag-and-drop. Define chatbot responses, menu trees, conditional logic, and handoff rules to human agents.
AI-powered chatbots handle common queries 24/7 — stock checks, order status, FAQs, and booking. Complex queries escalate to agents automatically.
Send template message campaigns to opted-in contacts. Personalise with merge fields, track delivery and read rates, and segment by audience.
Monitor delivery rates, read rates, response times, and agent performance. A/B test templates and optimise flows based on real engagement data.
Built for businesses that want to engage customers on WhatsApp with chatbots, broadcasts, automation, and CRM integration — all from one platform.
Use the official WhatsApp Business API — not an unofficial bridge. Compliant messaging, reliable deliverability, template message support, and green verification badge.
Build chatbots that handle FAQs, stock checks, order status, booking, and lead capture 24/7. Natural language understanding routes complex queries to human agents.
Send template message campaigns to opted-in contacts. Personalise with merge fields, segment by audience, schedule sends, and track delivery and read rates in real time.
Create, submit, and manage WhatsApp template messages through the official approval process. Pre-approved templates for campaigns, notifications, and OTPs.
Multiple agents handle WhatsApp conversations from a shared inbox with assignment, tagging, internal notes, and conversation history. No more personal WhatsApp for business.
Visual drag-and-drop flow builder for chatbot logic, auto-replies, menu trees, conditional branching, and agent handoff. No code required — design complex flows in minutes.
WhatsApp conversations automatically link to CRM contact records. Every message, broadcast, and chatbot interaction is logged on the customer timeline in Total Connect.
Track delivery rates, read rates, response times, opt-in/opt-out rates, and campaign ROI. A/B test templates, segment audiences, and optimise based on real data.
Send automated WhatsApp notifications for order updates, appointment reminders, payment confirmations, and ticket updates — triggered by events in any Total Access module.
Total WhatsApp uses the official Business API and integrates natively with your CRM, support, and operations — so WhatsApp conversations become part of your customer record.
| Feature | Feature | Total WhatsApp TotalAccess | Twilio | Manual WhatsApp |
|---|---|---|---|---|
| Official WhatsApp Business API | ||||
| CRM integration included | Build it | |||
| Visual flow builder | Build it | |||
| Shared agent inbox | Build it | |||
| Broadcast campaigns | Build it | Limited | ||
| Pricing in Rands | ||||
| Local SA support | ||||
| Multi-agent support | ||||
| POPIA-compliant data residency | ||||
| No per-message platform fees |
“WhatsApp broadcasts have a 90% read rate compared to 22% for our email campaigns. We send monthly promos to 1,200 opted-in customers and the ROI is immediate.”
“The chatbot handles 70% of our customer queries automatically — stock checks, order status, and FAQs. Our agents only step in for complex issues. Response time went from hours to seconds.”
“Having WhatsApp conversations linked to CRM contact records means every agent has full context. We know what the chatbot already discussed before we pick up a conversation.”
30-day free trial. Official WhatsApp Business API. Chatbots, broadcasts, and CRM integration included.