Preparing for first start
Setting up storage and offline tools. This can take a bit longer after installing the app or clearing app data.
One Platform. Complete Control.
Powered byTotal Access Platform
Preparing for first start
Setting up storage and offline tools. This can take a bit longer after installing the app or clearing app data.
One Platform. Complete Control.
Loading products
Finding the right tools for your business
Total Solutions. Total Control.
Loading products
Finding the right tools for your business
Total Solutions. Total Control.
Deliver support your customers love — with AI-powered ticketing and full business integration.
Ticket management, SLA tracking, knowledge base, and AI-powered responses — all integrated with your CRM, accounting, and operations.
Total Support gives customer service teams a single system to manage tickets across email, chat, phone, WhatsApp, and web portal. With SLA tracking, escalation rules, a built-in knowledge base, and AI-assisted responses, your team resolves issues faster and keeps customers happy.
Every channel converges into a single queue with full context, SLA tracking, and AI assistance at every step.
Customers submit tickets via email, web portal, phone, WhatsApp, or API. All channels converge into a single unified queue with full customer context from CRM.
Tickets are automatically categorised, prioritised, and routed to the right agent based on keywords, customer tier, topic, and agent workload.
AI suggests relevant knowledge base articles, draft responses, and similar resolved tickets. Agents review, personalise, and send — cutting response time by 60%.
SLA timers track every stage. Escalation rules trigger automatically if response or resolution deadlines are at risk. Customer is notified at each step.
Automated CSAT surveys capture customer satisfaction. Analytics identify trends, agent performance, and knowledge base gaps for continuous improvement.
Built for support teams that want multi-channel ticketing, SLA compliance, knowledge management, and AI assistance in one integrated platform.
Accept tickets via email, web portal, phone, WhatsApp, and API. All channels converge into a single queue with unified threading, so no ticket is lost regardless of how it arrives.
Define SLA policies per customer tier, ticket priority, or category. Automatic timers track response and resolution deadlines with escalation rules that trigger before breaches.
Built-in knowledge base with public and internal articles, FAQ system, categorisation, search, and customer-facing self-service portal. Reduce ticket volume by up to 40%.
AI suggests relevant knowledge base articles, drafts responses based on similar resolved tickets, and summarises long ticket threads. Agents review and send in seconds, not minutes.
Rules-based ticket routing by keyword, category, customer tier, and agent capacity. Escalation chains notify supervisors and managers automatically when SLAs are at risk.
Automated CSAT surveys after every resolved ticket. Track satisfaction trends by agent, category, and channel. Identify at-risk customers before they churn.
Track first response time, resolution time, CSAT scores, ticket volume, and re-open rates per agent. Identify top performers and coaching opportunities with real-time dashboards.
Every ticket is linked to the customer record in Total CRM. Agents see full contact history, past purchases, open deals, and account status — without leaving the ticket view.
Create custom ticket fields, categories, and intake forms per channel. Conditional fields ensure agents get the right context upfront, reducing back-and-forth with customers.
Total Support offers the same ticketing, SLA, and knowledge base features as standalone tools — but integrated with your CRM, accounting, and operations. No more siloed support.
| Feature | Feature | Total Support TotalAccess | Freshdesk | Zendesk |
|---|---|---|---|---|
| AI response suggestions in base price | Add-on $$$ | Enterprise $$$ | ||
| Native CRM integration (Total CRM) | Add-on | Add-on | ||
| Native accounting integration | ||||
| WhatsApp ticket channel | Add-on | Add-on | ||
| Pricing in Rands (no FX risk) | ||||
| Local SA support team | ||||
| POPIA-compliant data residency | ||||
| Unlimited agents on all plans | ||||
| Built-in knowledge base included | Add-on |
“We moved from Freshdesk to Total Support and cut our average resolution time from 6 hours to 2.5 hours. The AI response suggestions alone saved each agent 45 minutes a day.”
“The WhatsApp ticket channel is a game-changer for our SA customers. They just send a message and it becomes a tracked ticket with full SLA — no more lost WhatsApp queries.”
“Having the knowledge base integrated with the ticket system means agents can suggest articles directly in replies. Our self-service deflection rate went from 15% to 38%.”
30-day free trial. No credit card required. Multi-channel ticketing, SLA tracking, and AI assistant included.
Deliver support your customers love — with AI-powered ticketing and full business integration.
Ticket management, SLA tracking, knowledge base, and AI-powered responses — all integrated with your CRM, accounting, and operations.
Total Support gives customer service teams a single system to manage tickets across email, chat, phone, WhatsApp, and web portal. With SLA tracking, escalation rules, a built-in knowledge base, and AI-assisted responses, your team resolves issues faster and keeps customers happy.
Every channel converges into a single queue with full context, SLA tracking, and AI assistance at every step.
Customers submit tickets via email, web portal, phone, WhatsApp, or API. All channels converge into a single unified queue with full customer context from CRM.
Tickets are automatically categorised, prioritised, and routed to the right agent based on keywords, customer tier, topic, and agent workload.
AI suggests relevant knowledge base articles, draft responses, and similar resolved tickets. Agents review, personalise, and send — cutting response time by 60%.
SLA timers track every stage. Escalation rules trigger automatically if response or resolution deadlines are at risk. Customer is notified at each step.
Automated CSAT surveys capture customer satisfaction. Analytics identify trends, agent performance, and knowledge base gaps for continuous improvement.
Built for support teams that want multi-channel ticketing, SLA compliance, knowledge management, and AI assistance in one integrated platform.
Accept tickets via email, web portal, phone, WhatsApp, and API. All channels converge into a single queue with unified threading, so no ticket is lost regardless of how it arrives.
Define SLA policies per customer tier, ticket priority, or category. Automatic timers track response and resolution deadlines with escalation rules that trigger before breaches.
Built-in knowledge base with public and internal articles, FAQ system, categorisation, search, and customer-facing self-service portal. Reduce ticket volume by up to 40%.
AI suggests relevant knowledge base articles, drafts responses based on similar resolved tickets, and summarises long ticket threads. Agents review and send in seconds, not minutes.
Rules-based ticket routing by keyword, category, customer tier, and agent capacity. Escalation chains notify supervisors and managers automatically when SLAs are at risk.
Automated CSAT surveys after every resolved ticket. Track satisfaction trends by agent, category, and channel. Identify at-risk customers before they churn.
Track first response time, resolution time, CSAT scores, ticket volume, and re-open rates per agent. Identify top performers and coaching opportunities with real-time dashboards.
Every ticket is linked to the customer record in Total CRM. Agents see full contact history, past purchases, open deals, and account status — without leaving the ticket view.
Create custom ticket fields, categories, and intake forms per channel. Conditional fields ensure agents get the right context upfront, reducing back-and-forth with customers.
Total Support offers the same ticketing, SLA, and knowledge base features as standalone tools — but integrated with your CRM, accounting, and operations. No more siloed support.
| Feature | Feature | Total Support TotalAccess | Freshdesk | Zendesk |
|---|---|---|---|---|
| AI response suggestions in base price | Add-on $$$ | Enterprise $$$ | ||
| Native CRM integration (Total CRM) | Add-on | Add-on | ||
| Native accounting integration | ||||
| WhatsApp ticket channel | Add-on | Add-on | ||
| Pricing in Rands (no FX risk) | ||||
| Local SA support team | ||||
| POPIA-compliant data residency | ||||
| Unlimited agents on all plans | ||||
| Built-in knowledge base included | Add-on |
“We moved from Freshdesk to Total Support and cut our average resolution time from 6 hours to 2.5 hours. The AI response suggestions alone saved each agent 45 minutes a day.”
“The WhatsApp ticket channel is a game-changer for our SA customers. They just send a message and it becomes a tracked ticket with full SLA — no more lost WhatsApp queries.”
“Having the knowledge base integrated with the ticket system means agents can suggest articles directly in replies. Our self-service deflection rate went from 15% to 38%.”
30-day free trial. No credit card required. Multi-channel ticketing, SLA tracking, and AI assistant included.